You only get one chance to make a first impression. You might be delivering brilliant, flawless technology, but if users are confused when they first encounter it, they’ll be disappointed. And, you know who will be blamed. Yes, the introduction of new technology can have a profound impact on your organization, the productivity of users, the reputation of your group and your personal career prospects. Join Paul Glen, author of Leading Geeks, as he delves into the key issues and best practices of rolling out new hardware and software to users. Join this live webinar to learn: How to assess what users expect from technology Common missteps and omissions in the QA process How to make users feel more confident and supported And more… Paul has spent more than 20 years working on technical projects, leading technical organizations, and helping technical leaders. Since 1999, he has poured his energy into improving the quality of technical leadership as a consultant, author and presente
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