Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.
Nigeria Inter-Bank Settlement System Plc (NIBSS) is currently recruiting for the following:
Job Title: Service Support Officer
Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services
DUTIES AND KEY RESPONSIBILITIES
- Identify and handle customer enquiries completely and accurately.
- Resolve customer complaints and problems to the satisfaction of the customer
- Use customer service skills to optimize the opportunity of each customer contact
- Educate customers about NIBSS products and services and direct them towards available resources for self-help
- Complete necessary documentation to manage customer complaints, issues and subsequent solutions
- Suggest process improvements and participate in initiatives for increased effectiveness.
- Maintain confidentiality of the organization's customer data.
- Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
- Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
- Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.
- Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Follow up on all escalated issues until a logical conclusion is reached
- Schedule, assign or act on any required customer follow up in accordance with department guidelines.
- Use technology tools as directed and within established guidelines
- Enter customer data and other relevant information into Support Centre database or other data repository, as required.
COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:
The desired candidate must exhibit competencies in the following:
- Knowledge of Service Desk Operations
- Customer contact work or relevant service industry experience
- Knowledge of all NIBSS products
- Enhanced Customer Knowledge Management
- Professionalism in Customer Service Management
- Exceptional verbal and written communication skills
- Ability to organize and communicate information clearly
- Problem-solving and analytical skills
- Positive, professional, customer-oriented attitude
REQUIRED EXPERIENCE
- 0 - 2 years of relevant experience related to the Job
REQUIRED QUALIFICATION
- Bachelor's degree from an accredited University;
- A master's degree or its equivalent will be an added advantage
Job Title: Application Development Officer
Department: System Integration
Division: Technology & Operations
Reports to: Head, System Integration
DUTIES AND KEY RESPONSIBILITIES
- Development of plug in solutions that aids day to day operations of NIBSS
- Development of applications within NIBSS for operations automation.
- Update and expand existing programs
- Debug programs by testing for and fixing errors
- Effective support and management of all NIBSS software application.
- Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following;
The desired candidate must exhibit competencies in the following;
- Pro-activeness
- Focus on excellent delivery
- Project Management
- Systems Development
- IS Security
- Payment Systems Infrastructure (biometrics, clearing, switching, settlement etc.)
- Personal Credibility
- Strategic Perspective
- Information Analysis and Management
- Information System Management
REQUIRED EXPERIENCE
- A minimum of 3 years of relevant experience related to the Job
REQUIRED QUALIFICATION/ SKILLS
- Bachelor's degree from an accredited University
- Additional qualification(s) will be an added advantage
SKILL REQUIREMENTS
- Sound knowledge of the Nigeria Central Switching (NCS) Operations
- Sound knowledge of Retail Transaction Processing
- Sound knowledge of the products of NIBSS
- Sound knowledge of known international standards on software development, documentation and integration
- Sound regulatory knowledge
- Very good understanding of Secure Coding
- Working Knowledge of Transaction Switching
- Knowledge of Software/Application Development Methodologies and relevant languages such as Java (J2SE, J2EE)
- Basic knowledge of the Financial Service Industry
- Working knowledge of Dispute Resolution and Settlement Framework of the NIP
Job Title: Innovation Management Officer
Department: Research & Development
Division: Business Development
Reports to: Head, Research & Development
DUTIES AND KEY RESPONSIBILITIES
Division: Business Development
Reports to: Head, Research & Development
DUTIES AND KEY RESPONSIBILITIES
- Analyze market segments in Nigeria for new product and services ideas that may result in a new technology or application riding on existing technology.
- Develop lean model for each of the new ideas identified and assess commercial and technical viability
- Come up with a report on payment trends in countries like India, Ghana, Kenya, Pakistan, Brazil, UK, USA etc., and provide recommendation on the next steps for NIBSS.
- Communicate to business intelligence unit parameters of data to mine and prepare a strategic report based on the outcome of the data mined.
- Agree with Project Office the project plan for every new product development project.
- Work with Product Management & CRM units in piloting newly developed products & Services.
- Draw up User Requirement for implementation of new idea
- Prepare, maintain and update on a regular basis a directory of newly conceived ideas. Major headings in the directory are Title, Purpose, Benefit and Target Market.
COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:
The desired candidate must exhibit competencies in the following:
- Strategic perspective
- Information analysis and management
- Business goal management
- Communication
- Business Development
- Networking
REQUIRED EXPERIENCE
- Minimum of 5 years of relevant work experience related to the job
REQUIRED QUALIFICATION
- Bachelor's degree from an accredited University;
- Professional qualification(s) or its equivalent will be an added advantage
Applications are open till Wednesday, January 18, 2017
Click here to to apply
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